Maid Brigade is a cleaning franchise that serves residential and small office clients. My location in Northern Nevada has been open for a year and a half. My team was overwhelmed with phone calls. Customers weren't checking emails either, and it became clear that everyone expects businesses to text now. Customers expect us to text, so we went to our corporate office for help, and they recommended Text Request.
Using Text Request has been one of the best things for my growing location. I’ll text new clients if they don’t answer my phone call, and always get a text back. I also use Text Request for hiring and onboarding new cleaners. I’ll send candidates a text with all the info they need to know about what we expect from and offer employees, and they can respond with any questions from there. Appointment scheduling via text messaging has been huge for us. We use the Templates feature to save time across all of these use cases. For how helpful Text Request is, the platform doesn’t cost much at all.
Text Request as a whole has been a godsend. It took only a couple weeks of using it to see a difference. It makes so much more sense to text clients than to call or email. I can look at my phone and manage all my Maid Brigade related messages on the mobile app. It’s all in the palm of my hand.
The communication is so much quicker and in one place. Text is just what people expect now. I tell new Maid Brigade franchise owners all the time that they need to get the platform to grow their location. It’s a must for saving time and headaches, and it’s been incredibly helpful as a new business owner.
