Mr. Handyman of N Monmouth and E Middlesex Counties

CHALLENGE

We wanted to speed up our estimate process.

Mr. Handyman is a home improvement franchise that was founded in 1996. We specialize in residential and commercial maintenance and repairs. We wanted to speed up our location’s estimate process and improve overall customer service, which is why we looked into text messaging. Text Request’s MMS messaging stood out the most to us, because they allowed us to text-enable our location’s existing phone number.

APPROACH

Customers text us photos of what needs to be serviced.

Our customers don’t have to deal with the time and hassle of scheduling different companies for different skills. Just one text, and everything is taken care of. They message us photos of what needs work, then we share those photos with our technicians. We’re able to complete a variety of projects in one visit, which is great for the customer and our bottom line.

“ Text Request saves us from driving around to look at simple things. Customers just text us photos of what needs to be serviced, and we attach them to work orders.”

Steve Boehler, Owner

Mr. Handyman of N Monmouth and E Middlesex Counties

RESULTS

Our technicians no longer have to drive out for estimates.

Using Text Request has been a great way for us to save time and costs. Before Text Request, we’d lose time and money driving out for estimates. Texting pictures is so much more efficient for us and the customer.