NeighborImpact serves economically disadvantaged residents in Oregon. Our staff of over 100 provides food, energy assistance, and emergency housing to those in need.
Our nonprofit got Text Request to share internal inclement weather reports, since we get a lot of snow and wildfires, and some of our staff are regularly in the field helping our clients. We wanted to meet our team where they’re at—which is out and about on their cellphones—and the software ended up being a great tool for communicating with our clients as well.
Our food bank department uses Text Request the most to collect and update client information. We have a mobile food pantry, so mass text updates are vital for letting clients know where they can find us to pick up their needed food supply.
Mass texts, like BCC email, give our nonprofit the power to reach all our contacts at once. Any replies become one-on-one conversations that can be used to answer additional questions.
Our homeowners department, which helps our clients learn how to maintain and finance their homes, uses Text Request the second most to advertise workshops and share links to join them. We’ll also mass text survey links to track how beneficial these workshops are for clients.
Our childcare department sends out internal resources and training links to staff, so they can efficiently work with childcare providers. And our housing stabilization program shares status updates on client applications, as well as to collect missing documents we need from clients to finish projects.
All our departments are able to have their own text lines, or dashboards, to keep their specific conversations and Templates separate from other departments’. We also encourage our teams to use Message Tags for organizing conversations, and Contact Tags for designating who handles them.
Almost all our departments are saving more time with Text Request, now that they’re no longer waiting on email responses. Creating mass texts is quick and straightforward, and no one on our team ever needs help sending them. As a result, clients are able to access our services more easily, we’re able to reach them more easily, and the process is smoothened for everyone!
