Newsletter
Autoresponder: Beat Out Competitors
The business who responds first is usually the one who wins the deal.
Here’s how Autoresponder can ensure you’re always the first to respond to a customer, even after hours.
Autoresponder Mini Guide
Autoresponder automatically sends a reply to all inbound messages. You can have multiple autoresponders for different uses.
We recommend using them when your team isn’t able to manually respond to messages quickly, such as after business hours, on weekends, and during staff meetings.
To create a new autoresponder:
Go to the Autoresponder section under your Settings menu
Select + NEW AUTORESPONDER
Enter a name for your Autoresponder
Type your message
Choose whether you want the Autoresponder to be Scheduled or Manual
A Scheduled autoresponder runs on any schedule, turning itself on and off based on the time slots you’ve set up. This is great for regular intervals, like if your team leaves the office every day at 5 pm.
A Manual autoresponder will send 24/7 if the response is active. This is great for specific events, like staff meetings where you just need to step away for an hour, or when the person who normally monitors texts is out sick.
While Scheduled autoresponders are best suited to be left on, you’ll want to turn your Manual autoresponders off when they’re not needed.
Read our in-depth Autoresponder guide here.
Autoresponders in Action
Avance Plastic Surgery Institute provides patients with optimal results by using cutting edge and minimally invasive techniques. Their patients wanted a faster way to schedule appointments with them, so they created an autoresponder with a scheduling link.
Now patients are prompted to schedule their own appointments and the scheduling process is significantly sped up.
Read the full Avance Plastic Surgery Institure case study here.
