SMS Basics: Text On-The-Go with Our Mobile App

Your team isn’t always at your desk, but you still have to be available for customers when they need you.

Here are three ways our mobile app can keep you connected with customers, no matter where you are.

1. Text as a Team, Anywhere

Get secure business texting on your personal device.

You want to keep your personal text messages separate from your business ones. Our mobile apps give you the power to use Text Request directly from your personal phone, while still keeping that distinction.

You’ll have access to all the features you use on your desktop, including mass texting, picture messaging, Payments, and Reviews. Plus the same team-friendly texting features, so you can stay organized even when you’re away from your desk.

2. Message Between Tasks

Handle responses to customers on your own time.

The first thing most of us do in between tasks is grab our phone to check notifications or send a quick message. You can do that using our mobile app, too.

No more having to drop everything to play phone tag or scour the depths of your email. You’ll get to handle responses on your own time, while the rest of your tasks continue being accomplished.

3. Get Instant Notifications

See customers’ texts the moment they flash on your screen.

You’ll also be able to tell when other teammates are already replying, so you can prioritize responding to other new messages.

Still worried you might miss something?

Escalations notify you if a text isn’t resolved after a specific amount of time has passed. The notification comes as a message from your Text Request dashboard to your personal cell phone, so you know which customer needs a response. This ensures you never miss a beat, even when you’re away from your desk.