Newsletter
SMS for You: How to Get More From Text Request
Texting helps you get people’s attention, so you can accomplish your tasks and goals, and Text Request is a great tool to leverage this channel.
But are you using Text Request to its fullest? Here are some ways to get more out of it.
1. Better Manage Contacts
Set up employees and contacts for smooth operations.
Users can have different permission levels based on what they need access to, and each user can customize their profile with their photo, signatures, and notification settings. These help smooth out your day-to-day messaging.
It’s helpful to create contact groups for customers, employees, and any other specific categories of contacts you’ll want to text in a batch. That way it’s just a couple of clicks to send a group text. You can create as many groups as you like, with as many contacts as you like, and you can use our custom merge messaging to personalize your group messages at scale.
You can always add or remove contacts to and from specific groups through their contact details, and you may want to use contact tags to quickly identify who’s messaged you—perhaps for employees to “claim a contact” or to know what type of customer you’re texting with.
2. Dig into More Features
We’re continually adding more. Have you seen these?
Our Reviews feature connects to your Google and Facebook business pages, so you can earn more online reviews and internal feedback. Payments is another big one that lets you process transactions entirely through text, which speeds up cash flow and minimizes wait times.
Templates let you type a message that any user can send—great for FAQs and other common situations. SMS Chat acts as a live chat widget for texting from your website, and is helpful for bringing in new leads.
Keywords also help with leads and opt-ins, and automatically create new contact groups for easy message sending. If you aren’t using Scheduled Messages yet, you’ll probably want to—type your text now and schedule it to send at a later time and date.
3. Get 1-to-1 Help
Take advantage of free training and support.
Maybe you’re brand new to Text Request, or maybe you’ve been using it forever. Either way, we’re here to help you and your team get the most out of Text Request. That’s why we offer free training and support.
