Privacy Policy
Introduction and Scope Text Request, LLC (“Text Request”) offers business text messaging services to business customers. This Privacy Notice describes Text Request, LLC’s policies and procedures regarding the collection, use, and disclosure of information when you use this website (https://www.textrequest.com) or when you register to use our services. By visiting this website, you agree to the collection and use of information in accordance with this Privacy Notice.
Information We Collect We collect various types of information from individuals who visit this website (“Website Visitors”) and individuals who register to use our services (“Customers”), including:
- Personal Information: When expressing an interest in obtaining additional information about the Text Request’s services or registering to use those services, we request personal contact information, such as your name, employer/organization name, address, phone number, and email address.
- Billing-Related Information: When purchasing our services, Test Request requires you to provide financial qualification and billing information, such as your name and billing address, credit card number, and the number of employees within your organization that will be using the services. We may also ask you to provide other information, such as the annual revenue of your organization, number of employees, and/or the industry in which your organization operates.
- Usage-Related Data: information related to your use of this website as well as your Internet browsing history and website-related preferences (such as your language preference).
- Cookies and Tracking Technologies: As you navigate this website, we may also collect information using website technology software and tools, which is standard practice for most websites. For example, the software tracks the action you take on this website (such as the web pages you viewed and the links you clicked). Information might also be collected through cookies and other Internet tracking technologies. For more information, please see our Cookie Notice.
How We Use Personal Information and Non-Personal Information We use personal and non-personal (non-identifiable) information to:
- operate this website, improve website content and provide our services. For example, if you fill out a "Contact Me" form on this website, we will use the information you provided to contact you about your interest in our services.
- communicate with you.
- process transactions (Text Request uses credit card information solely to check the financial qualifications of prospective customers and to collect payment for the services).
- personalize your website experience.
- market our services to you or others. For example, we may use information you provide to contact you to further discuss your interest in our services or to send you information regarding Text Request and/or its partners, such as information about promotions or events.
- protect this website and our computing systems from external cybersecurity threats.
Website Navigational Information As explained above in the Information We Collect section, Text Request may also collect information using website technology software, which is standard practice for most websites. These tools, which include cookies, Web beacons and pixels collect information as you navigate a website. For example, when you visit this website, our servers send a cookie to your computer. Cookies can make interactions with this website easier and more relevant to you. For more information, please see our Cookie Notice.
We also use website navigational information to operate and improve this website. We might use website navigational information alone, or in combination with personal information, to provide personalized information to customers and prospective customers.
Sharing and Disclosures of Information
Service Providers Text Request might share personal information about our customers - which might include personal information about employees or agents of our customers - with third parties such as service providers.
We share personal information with our service providers for these purposes:
so the service providers can assist us in operating our services.
so the service providers can contact our customers and website visitors who have provided their contact information.
Third Parties/Partners Text Request does not share, sell, or rent any personal information with third parties for their own independent promotional purposes. But from time to time, Text Request might partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly offered product or service, Text Request might share your personal information (as described above) and other information about your purchase or expression of interest with our joint promotion partner(s).
Text Request does not control our business partners' use of the information we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
Text Request uses a third-party service provider to manage credit card processing in a PCI DSS compliant manner. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on our behalf.
Disclosures Required by Law or to Protect the Company Text Request reserves the right to use or disclose personal and other information, if required by law or if we reasonably believe disclosing such information is necessary to protect our legal rights, our property, our employees or our assets. We might also use and disclose information to comply with a judicial proceeding, court order, or other legal process.
Security We use appropriate administrative, technical, and physical security measures to protect customer data. All customer data is encrypted at rest and hosted in Microsoft Azure.
Your Privacy-Related Rights If you are a consumer who has provided your personal information via this website, you might have the following rights, depending on where you reside:
- Right to Know: You can request information about the personal information we have collected about you.
- Right to Correct or Update: You can make changes to the personal information that we have collected from you or about you.
- Right to Delete: You can request that we delete your personal information.
- Right to Opt-Out: You can opt-out of the sale of your personal information under applicable privacy law - however, please be aware that Text Request does not sell any personal information that its website visitors might submit. You can also manage your receipt of marketing communications by clicking on the "unsubscribe" link located at the bottom of Text Request marketing emails.
Please note that our customers cannot opt out of receiving transactional emails related to their account or the services they have purchased.
- Right to Non-Discrimination: You will not be discriminated against for exercising any of these rights.
How to Exercise Your Privacy-Related Rights To exercise your rights, please contact us at Text Request, LLC, 417 Market St, Suite 201, Chattanooga, TN 37402. You may also contact us at privacy@textrequest.com.
You will be required to verify your identity by providing proof of your identity. We will respond to your request within 30 days.
You can also log into your account at https://app.textrequest.com to update your details.
Contact Us By Postal Mail: Text Request, LLC, 417 Market St, Suite 201, Chattanooga, TN 37402
By Email: privacy@textrequest.com.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. We will notify you of any material changes to this Privacy Notice and provide the opportunity to opt-out of having your personal information used for new purposes.
Last Updated: 1/09/2025