Templates
40 Text Message Templates for Business Texting Success
A text message template can save your business time and keep communications consistent.
Here are 40 professional text message examples for your business.
5 SMS Templates for Marketing
SMS marketing is the process of sending text messages to drive sales and engagement. SMS marketing templates can make your text promotions easy to replicate across different groups and industries. Here are five sample texts to boost your text marketing efforts.
Template 1: “Flash sale alert! [link] Only 15 of our discount [items] are left. Use that link to snag them before they’re gone!”
Template 2: “Hi [Name], it’s almost time for your annual [service]: [link] Schedule early to get 20% off.”
Template 3: “Hi [Name], we miss you! Swing by our storefront and show us this text for 20% off.”
Template 4: “Register for [event] to learn how [service] can increase your revenue: [link] Attendees get 30% off their first payment!”
Template 5: “Thanks for texting [keyword] to [business name]. We’ll send you our latest deals every Tuesday.”
That fifth text template is an example of a keyword response. Keywords are words people can text your business to opt-in for more info, updates, and deals. Any contact who texts your keyword will receive an automated text response, like the example above. Advertise your keyword on your website, ads, social media, and watch the leads roll in!
For even more SMS marketing ideas, check out our full list of SMS marketing text templates.
5 Warm Sales SMS Templates
A quality sales message can grab a new lead's attention at a high speed and open rate that keeps them out of your competitors' hands. Below are five examples of warm sales text messages your team can use to engage leads effectively.
Template 1: “Hi [Name], thanks for your interest in [business name]! Read more about our [product] at [link] to learn how it can help you with [problem].”
Template 2: “Hi [Name], there’s only a limited time left before the price on [service] increases. Let me know what questions you have so I can help you make a confident decision.”
Template 3: “Hey again [Name], I’ve narrowed down these [services] that could make your [project] go smoother.”
Template 4: “Hi [Name], I wanted to check in after our last call. Do you have any follow-up questions?”
Template 5: “Hi [Name], on our call you mentioned you were trying to solve [problem]. The attached infographic will show you how we make that happen. [image]”
Adding attachments to your sales text templates, like in the example directly above, is a great way to generate even more excitement around the products or services that leads are interested in.
Need more sales templates ideas for grabbing a warm lead’s attention? View our full list of warm lead text message templates.
5 Cold Sales SMS Templates
A single outreach text once a month can turn a significant amount of your cold leads back into warm ones. Here are five text message templates that are proven to help.
Template 1: “Hey [Name], do you have any questions about the proposal I sent last month? - [Sales Rep] @ [Company Name]”
Template 2: “Did you know we offer free trials? Visit [link] to check it out. I'm here for any questions along the way. - [Sales Rep] @ [Company Name]”
Template 3: “[Name], we’re hosting a webinar this week about [service] and how it helps with [problem]: [link] Use that link to register.”
Template 4: “Hey [Name], we have a new [product] for [problem]: [link] Use that link to learn more. - [Sales Rep] @ [Company Name]”
Template 5: “Hey [Name], we now offer [service]: [link] Would you like to learn more? - [Sales Rep] @ [Company Name]”
Notice how most of the examples above include a signature to remind leads who they were talking to. A quality SMS platform, like Text Request, makes it possible for each of your sales reps to have a custom signature. Human touches like these can help turn cold leads back into qualified sales opportunities.
View our full list of SMS sales templates for cold lead follow-ups for even more ideas.
5 Appointment Reminder Text Message Templates
84.8% of consumers want to receive appointment reminders by text. SMS scheduling messages cut down on no-shows and maximize revenue for your business. Here are five examples of appointment reminder texts.
Template 1: “Reminder. 🔔 Your appointment with [business name] is at [time] today. See you soon!”
Template 2: “Your appointment is at [time] today. Open [link] for more information on [service].”
Template 3: “Hi [Name], see you at [time] today. Visit [link] if you need to reschedule for any reason."
Template 4: “Your appointment with [company name] is only a week away. Visit [link] to learn how you can best prepare."
Template 5: “Hi [Name], text C to confirm your appointment at [time] and [date] with [company name].”
Appointment reminder texts are just one part of an SMS scheduling workflow. You can also text calendar links for the client to initially book their appointment. A solid text message scheduling workflow follows these steps:
Schedule the initial appointment by texting a link.
Send a confirmation text when clients lock in their time slot.
Share an appointment reminder before the appointment.
Schedule the next appointment in advance after the service.
Fill last minute slots by text if they open up.
Check out our full list of SMS templates for appointment scheduling to see samples of every part of the appointment scheduling process.
5 Text Message Templates for Customer Service
One support rep can only handle one phone call at a time—but with text messaging that same rep can handle multiple conversations at once. Here are some customer service-focused SMS templates to show why texting is more efficient.
Template 1: “Hi [Name]. Here is your order confirmation number. [image]”
Template 2: “Hi [Name], your order number has been generated: [link] That link will help you track it.”
Template 3: “Hi [Name], this help doc may answer your question: [link] Happy to jump on a call if you need more resources."
Template 4: “Hey [Name], just checking in. Here’s a link to our FAQ’s: [link] It may help you get started."
Template 5: “Hi [Name], you can use this link to schedule a formal training session: [link] Our team is always here to help.”
Since most customer service conversations start with the customer reaching out to you first, you need a way to let them know they have the option to text you for help. Our SMS Chat feature is an easy way you can directly advertise that customers can text you. It’s a widget customers can use to message you directly from your website with any questions they have.
Check out our customer service text messaging guide to learn even more ways to increase customer satisfaction with business texting.
5 SMS Templates for Payments
The number one reason people haven't paid you is because they've forgotten. SMS payment reminders help keep your revenue flowing.
Template 1: “Your credit card ending in XXX was declined on your last payment. Would you like to schedule a phone call to share new payment info, or try a different method online?”
Template 2: “Hi Name, your payment due dates are the last Friday of every month. Would you like to set up automatic payments?”
Template 3: “Hey [Name], your next payment is due on [date]. [link] You can make it in person or online with the link shared.”
Template 4: “This is a friendly reminder that your next upcoming payment is [due date]. Clicking [link] will take you to our online payment portal.”
Template 5: “Thanks for choosing [business name]! Text [confirmation code] to pay [price] for [service].”
That last template is an example of the sample payment request that Text Request’s Payment feature will send. With Payments, customers reply to your SMS payment requests with a confirmation code to pay. First-timers are then prompted to put their debit or credit card on file, so the payments process is even smoother the next time.
You can also track all your payment requests inside Text Requests to see when you need to nudge customers to pay or update their billing info. Our full list of payment text message templates offer even more examples of how text-to-pay can speed up collections for your business.
5 Text Message Templates for Review Requests
Online reviews are key to ranking higher in Google searches, and texting is one of the fastest ways to request reviews from satisfied customers.
Template 1: “Hi [First Name], thanks for continually choosing [business name] for your [service]. [link] Have a moment to tell us what we’re doing right by using that link? — [Rep Name]”
Template 2: “Hey [Name], thanks for choosing business! Please leave a review at: [link] See you next time!”
Template 3: “Hi [First Name], how do you like your [product]? [link] Tell us using that link.”
Template 4: “[Name], thank you for mentioning us on Facebook! Could you also leave us a review at: [link]? Thank you!”
Template 5: “Hi [Name]! Did you know that we’re only [number] away from reaching [goal] online reviews? As a long-time customer, your review could help us reach it: [link] We’d love your honest feedback!”
Incorporating review requests into your reps’ workflow is a must for attracting new customers and building trust online. Text Request's Review feature can help by:
Connecting your different locations’ Google Business pages to Text Request
Inserting custom reviews links into texts asking customers for feedback
Giving you one place to monitor and respond to oncoming reviews
View our full list of review request text templates to see more ways you can politely ask customers for online feedback.
5 Automated Text Message Examples
SMS automations can make both your and your customers’ lives easier. Automated texts come in handy when customers complete certain actions, like filling out an online form or scheduling an appointment using one of your other software like HubSpot, Microsoft Analytics, or Mailchimp.
Below are five examples of different kinds of automated texts you can send with the help of an integration.
Template 1: “Hi [Name], thanks for subscribing to our email newsletter. Would you like text updates as well?”
Template 2: “Hi [Name], thanks for filling out our contact form. I’m here to help.”
Template 3: “We haven't seen you in a while. Would you like to reschedule?”
Template 4: “Thanks for submitting your inquiry. One of our reps will get back to you soon.”
Template 5: “Thanks for choosing [business name]. We’ve received your message and one of our reps will get back to you as soon as possible.”
SMS integrations connect text messaging to your other tools, so you can focus on reaching customers and employees anytime, anywhere. View our full list of SMS integrations that send automated texts.
How do you create a text message template?
A text template feature gives your business an organized way to create and save messages, so you can speed up your most frequent communications. A quality business texting platform, like Text Request, will offer templates as part of any pricing plan.
To create a new template using Text Request:
Go to Templates in the Settings section of your menu
Click + NEW TEMPLATE
Name your Template to easily identify it later
Type the message you want the Template to contain
Add merge fields to your template as desired
It’s that simple, and you can create as many templates as you need!
Merge fields, similar to custom fields, make it possible to automatically add a contact’s name to your templates whenever you go to send them. Merge Fields are based on the information you have saved in your contact details, like name or date of last service.
Whenever you are creating a template, select the merge fields icon [ ] to add any applicable merge fields to your template. If a contact’s details are missing information used by a merge field, you’ll have a chance to manually update that information before sending the template.
Note that the text template examples above are intended to be samples you use to create your own. We do not recommend directly copying and pasting them into Text Request's Templates feature, without first editing them and their [brackets] to fit your needs. These [brackets] will not automatically pull custom info and are only meant to be placeholder examples. You need to manually add merge fields to the template for the custom fields to properly work.
How can you set up text message templates on iPhone or Android?
Text Request’s mobile apps for iPhone and Android make it easy to create and send text templates on-the-go. These business texting apps keep your business and personal conversations separate, so no text conversations end up in the wrong place.
To create a text template on your iPhone or Android using the mobile app, follow the same steps as provided above. Our mobile app also gives you access to the same features you would have on your desktop.
Ready to create and save your new text message templates?
Now that we’ve covered best practices for creating and sending text templates, it’s time to create your own! Our team of experts is available to answer any questions you have along the way. Contact us to learn more about Text Request, or to suggest more sample text messages you’d like us to create.
