Culligan offers a variety of water services including water softening, water filtration, water testing, and delivery services. To provide the best solutions for specific water sources, we start with scheduling an appointment to come out and test the water in the home.
My team used to call customers to remind them technicians were coming—but that resulted in many voicemails being left behind, most of which would go unacknowledged. Incorporating text messaging prompted more immediate customer recognition and confirmation.
We previously depended on Zipwhip to schedule services and send reminders via SMS, but we needed to find a new texting platform when they announced their shutdown. I vetted five different SMS platforms and decided to go with Text Request. Text Request’s process for transferring data and managing contacts was hands down the smoothest.
Text Request migrated all our data so smoothly, I was able to get all 15 of my locations’ data transferred in under two weeks. Now we can continue to send all our service reminders through text instead of calling.
We best serve our customers when they see our reminder texts and let us know if they need to change anything or add onto their order before our techs drive out to visit them. It’s a significantly faster and more effective process than calling that ensures customers are ready for us when we stop by.
The immediate access to text messaging serves as an added benefit for our customers, one that adds value to our services. People already get texts from their doctors and contractors—they expect texts from their water service team too. That’s why having text messaging in our toolkit is a must for staying ahead in our industry. Text Request removes the hassle of calling, plus makes managing and attracting new customers easy.
