Newsletter
SMS Payments: Improve Collections and Cash Flow
You do great work for customers, and it’s important that you get paid for it on time, without having to spend more time and money to collect it.
Texting can help, and we’re going to show you how.
1. Send Reminders & Invoices
The #1 reason people miss a payment is they forgot.
69% of people say they want to receive texts related to payments. One thing you can do to help is text an invoice—just attach a PDF to your message in Text Request. Customers will see that text before an email or mailed invoice, anyway, and then they can pay through whatever methods you offer.
Another good step is to text a gentle reminder to pay, perhaps when the invoice is issued, 15 days after, or 30 days after. Send reminders sooner to speed up your collections period, like:
“Hi [First Name], here’s your reminder that a payment of [Amount] is due. Pay online at [website.com/pay] or text us back with any questions.”
Check out our payment reminder templates for more ideas.
2. Collect SMS Transactions
Connect your merchant account for real-time transactions.
Did you know you can receive payments through text? Using Payments, you can initiate payment requests, and customers can pay them by texting a confirmation code.
It works like this:
You send a payment request
The customer enters their payment info via secure portal
That info is saved securely for future payments
Next time you request a payment, the customer just replies with a confirmation code
Transactions are processed in real-time into your bank account
Payments is available on all plans. Questions about it? Just ask—we’re happy to help.
3. Opportunities for Payments
It’s surprisingly simple—and secure.
A few great opportunities to collect payments through text include:
Collect payment before the customer comes into pick up their car, pet, package, etc. This speeds up check out and minimizes wait times.
Replacing direct mail invoices. Texting is about 3-5 business days faster.
Updating payment info when the current credit card on file expires.
You can also connect text messaging to where you already handle payments, like QuickBooks, Square, or Clio. If you choose to use our Payments feature, know that it is PCI DSS compliant, so your data and your customers’ data is secure.
