Newsletter
Message Tags: Track and Prove ROI
Want to prove results from your business texting campaigns?
Message tags are labels you can attach to individual texts to help you track things like number of new leads or scheduled appointments.
Message Tags Mini Guide
We recommend creating Message Tags for things that are important for your team to track. As particular messages come in, tag them appropriately, and then pull reports on those tags to gain insights.
To create a new Message Tag:
Go to the Message Tags section under the Settings menu
Select the New Tag button
Enter the name of the Tag you want to create
Select Add Tag
To add a Message Tag to a text:
Find the message you want to tag
Select the tag icon from the options that appear next to the text
To create a Message Tag Report:
Go to the Reports menu
Select Message Tags
Choose the starting and ending dates for the report to cover
Select the tags you want to make a report for
The report will automatically generate below
You can then click the download icon to save the report to your computer and share with the rest of your team.
Read our in-depth Message Tags guide here.
Message Tags in Action
Work With Your Handz is a skilled trades recruiting company. Their recruiters send over 500+ texts a day to job candidates.
To help identify which job candidates are new from the ones who are returning, Work With Your Handz uses Message Tags. This enables them to generate reports to help better track their candidates.
Read the full Work With Your Handz case study here.
